Thank you for shopping with us! We want you to love your new bag. However, if you are not entirely satisfied with your purchase, we are here to help.

As a Europe based business, our policies fully comply with EU consumer protection laws.

 

1. 14-Day Right of Withdrawal (Right to Cancel)

Under EU law, you have the right to cancel your order and request a return within 14 days from the day you (or a third party designated by you) physically receive your package.

To be eligible for a return, your item must meet the following conditions:

The bag must be unused, unwashed, and in the same condition that you received it.

It must be returned in its original packaging.

2. Pre-Sale Cancellations

Since we operate on a Pre-Sale model to avoid overproduction, there is a waiting period while your bag is being crafted and shipped.

Can I cancel before delivery? Yes. You have the right to cancel your pre-order at any time before the item is shipped from our warehouse to your address.

 If you change your mind during the production or transit phase, simply email us at fawnandivory@gmail.com and we will issue a full refund immediately.

 

3. Damaged, Defective, or Incorrect Items

We take great pride in our quality control, but mistakes can happen. If your bag arrives damaged, has a manufacturing defect (e.g., a broken zipper), or you received the wrong item:

1 Please contact us within 48 hours of delivery.

2 Send us an email at fawnandivory@gmail.com with your order number and clear photos of the defect.

3 We will either send you a replacement free of charge or issue a 100% full refund.

 

4. How to Return Your Item

If you wish to return your bag within the 14-day window, please follow these steps:

1 Email us at fawnandivory@gmail.com with your order number and the reason for the return.

2 We will provide you with the return shipping address.

3 Pack the bag securely in all of the packaging you received it in to prevent damage during transit.

⚠️ Please Note: Unless the item arrived defective or damaged, the customer is responsible for paying the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

 

5. Refunds Processing

Once we receive your returned package and inspect the condition of the item, we will send you an email notification.

If approved, your refund will be processed automatically.

The credit will be applied to your original method of payment (PayPal, Credit Card, etc.) within 5 to 10 business days, depending on your payment provider.